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Site Quick Tour
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"Great technical support: They even
call back, when was the last time that happened!"
Jeff
Copeland,
Head Pro, Memphis Golf and country club
Product Support
| What support is behind the product?
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In short, THE
BEST IN THE BUSINESS. Customer support is so important
we have created a special group in the company
called CustomerCare.
This group does one
thing, work constantly with customers
to: |
Get new
customers up and running: Faster
- Answer your questions
- Design new and future
enhancements
Improve documentation
Develope teaching techniques, and
document them
The
CustomerCare will e-mail you from time to time to inform
you of upgrades, new applications, system maintenance
tips, and help you get involved in evolving the product.
Video tutorials get you started
fast:
"Use the
technology to teach the
technology" |
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| Phone
support |
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| FREE: for as long as you own the product.
MotionCoach CustomerCare
telephone support is available 7x12 9:00AM to 9:00PM
EST. |
Support is also provided via e-mail and our web site . If we don't answer the phone, we will call
you back within 24 Hours.
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| System
documentation |
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MotionCoach
documentation is integrated with the internet: online up
to the minute instructions and application notes are a
click away. |
With each upgrade
system documentation is updated, automatically. Videos
of how to use new features can be
downloaded. | |
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| Updates, Upgrades and Fixes |
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With
MotionCoach you get one-year free access to product
upgrades and fixes. |
Additional years can be purchased for only
15% of the purchase price of the application.
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Model library access |
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Free and
on-line. Libraries are provided as zip compressed files
downloaded over the internet. |
You use the simple import function to
get them into MotionCoach and you are ready to
go.
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| Lesson
template library access |
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Free and
on-line. Lessons ibraries are provided with the system
installation and as more become available you will be
e-mailed with instuctions of how to download
them. |
Lesson templates
are MotionCAD files that are preformated for a type of
motion analysis. MotionCoach have a built-in Template
import
function. | |
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